Airport Passenger Experience

Improve the overall passenger experience with shorter, faster queues and streamlined screening

 

The security checkpoint is an essential, but often frustrating, stage for the travelling public and many airports are actively looking to create a better passenger experience by improving queuing times, streamlining the screening process and creating a relaxed and open environment.

A short time in security means most of the time spent in the airport is free time, providing excellent potential to grow retail business. Those airports with fewer retail opportunities still share similar objectives and challenges in terms of efficiency and customer service.